SEPA Payment Suite can make the mandate available to the debtor on a secure website to enable it to be completed online and downloaded it.
The exchange methods supported for this operation are presented in this table.
When creating the mandate, the creditor can inform SEPA Payment Suite that it would like to send it to the debtor electronically. The mandate creation application is rejected in the event of the absence of the debtor’s email address.
The debtor will be notified of the availability of the electronic mandate by e-mail, containing the website URL. This e-mail will include a message stating the name of the creditor, what to do, the URL of the mandate webpage and the period of validity of this link.
The URL contains an encrypted token that enables SEPA Payment Suite to authenticate the connection request for the mandate modification page. This URL is only valid for a specified period (creditor configuration). When attempting to connect to electronic mandate, the validity date is checked to allow or deny access to this page.
The URL provides access to a webpage on which the mandate is displayed: all data provided by the creditor is visible, and the debtor can supplement missing data where appropriate.
When all the debtor information has been entered, the debtor must have to click on [Update mandate] to create the mandate and [generate mandate pdf] is displayed on the top of the page, the debtor can download the mandate in PDF format to print, sign and return it to the creditor. The button [generate mandate pdf] is only available if all the debtor data is filled.
An e-mail can be sent to the debtor automatically to remind them to complete and sign the mandate if they have not already done so (creditor configuration). In addition to this, a daily report shows the creditor which electronic mandates are no longer accessible to debtors.